Service
XYZ Machine Tools keeps 20,000 different spare parts on the shelf
As part of its push to offer the best possible levels of service to its customers, XYZ Machine Tools holds nearly £2 million worth of stock at its head office in Burlescombe, which equates to around 20,000 different parts in 18,000 sq ft of storage on three levels. 70% are for the current machine range and the remainder are legacy parts for previous machine models including those which are 30 plus years old, enabling the company to still supply the parts required to keep these older machines productive. The demands for the stores department come from several sources. The service department requests parts which are shipped directly to the customer for the service engineer to fit or, replenish requests are issued to maintain stock levels for common parts in the 17 engineers’ vans. In fact, each van is considered as a stock location. Parts are also required for machine building. At Burlescombe, each machine is assembled, and individual customer options added before undergoing running, quality and health and safety assessments. BOM lists for each machine are pre-picked in the stores to ensure machines can be delivered on time. Finally, customers can order parts for
Machinery & Manufacturing 34
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