Service
avoided in the future and, for that, our local parts knowledge is invaluable.” As part of increasing sustainability, the stores reuses clean packaging materials and Euro Pallets while others go through the company’s woodchipper to be used in the biomass boiler. Previously, around 100 tons of wood each year went to landfill and the costs for this plus the heating costs amounted to over £70,000. With the biomass system the payback is less than 2 years, so it was an easy decision to invest. Furthermore, XYZ has also invested in solar panels, installing 112 capable of producing 46kWh which, connected to inverters, powers the factory during the day and has the option of exporting up to 23kWh back to the grid. EV charging points have also been installed at Burlescombe, Nuneaton and Huddersfield showrooms. Nigel Atherton, Managing Director says, “We make a considerable investment in parts to make sure we can achieve the top-class service standards we set ourselves. As part of our operation, we are also conscious of our responsibility to the environment and sustainable working practices. We have made changes to mitigate our carbon footprint which make both economic and environmental sense.” n
self-fitting. Orders come from around the globe, so the shipping requirements can be complex to be able to fulfil these demands quickly and efficiently. The stores aim to ship parts for next day delivery when ordered before 3pm using a range of transport networks with the objective of keeping the machine running and offering a 1st class service. XYZ’s new spares website is now live. Within the site, it is easy to find products, with searches possible by machine type and model and part number. XYZ’s telephone support can, in any case, help customers identify the part they need. Again, parts are dispatched for next day delivery including for international orders. Within the stores, stock levels are maintained by the company’s MRP system backed up by physical stock checks to ensure accuracy and inject common sense into stock levels. As well as maintaining the smooth running of parts leaving the stores, deliveries of goods from local suppliers and the regular shipments from overseas need to be identified and quality and quantity checked when they arrive and again when they are issued from the stores, keeping track with incident reports where parts are not compliant. Barry Stanford, Stores Operative says, “Being reactive is key. Our aim is to find a solution to a problem first and then learn how it can be
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Machinery & Manufacturing 35
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